Delete your OneWibe account
You can request permanent deletion of your OneWibe account and the personal data associated with it, even if you no longer have the app installed.
Request from the app
Open OneWibe, go to your profile or account settings, choose Delete account, and follow the confirmation steps.
Request by email
- Email support@onewibe.com from the email registered with your account.
- Use the subject OneWibe account deletion request.
- Include your registered email address or phone number. Do not send your password, OTP, full payment-card details, or identity documents unless our support team provides a secure, necessary verification process.
- Complete the ownership verification we send you. This prevents someone else from deleting your account.
What will be deleted
After verification, we will delete or anonymize your account and associated profile information, authentication records, saved items, learning and playback progress, quiz activity, streaks, achievements, notification association, and community activity where deletion is technically and legally permitted.
What may be retained
Limited transaction, fraud-prevention, security, dispute, and legal-compliance records may be retained when required by law or a legitimate legal need. They will be access-restricted and deleted or anonymized when the applicable retention need ends. Content already shared publicly may persist in backups for a limited period or may be anonymized where removal would affect other users' records.
Timing and subscriptions
We aim to complete verified requests within 30 days, unless applicable law permits or requires more time. We will confirm completion or explain any necessary extension. Account deletion does not automatically cancel a subscription billed by Google Play. Cancel it separately in Google Play before deleting your account to avoid future renewal.
For questions, contact support@onewibe.com.