MicroLearning membership refunds

Effective 28 August 2026. This policy explains cancellation and refund handling for OneWibe and MicroLearning paid memberships.

Membership cancellation

You can cancel a subscription through the store or payment platform used to purchase it. For Google Play purchases, open Google Play, go to Payments & subscriptions, select OneWibe, and cancel. Uninstalling OneWibe or deleting your account does not automatically cancel a subscription. Unless otherwise stated, access continues until the end of the paid billing period and future renewal stops.

Refund requests

Purchases through Google Play are subject to Google Play's refund process, timelines, and applicable consumer law. Request a refund through Google Play first. For a direct OneWibe payment, email support within 7 days of the charge with your registered account and transaction reference. Approval depends on duplicate or unauthorized charges, technical failure, usage, applicable law, and payment-provider rules. This policy does not limit any mandatory consumer right.

Processing

Approved refunds are returned to the original payment method. Banks and payment platforms may require additional processing time. Promotional credits, gifts, and partially used periods are not refundable unless required by law or expressly stated in the offer.

Contact

Email support@onewibe.com with the registered email or phone number, transaction reference, purchase date, amount, and reason. Never email your OTP, password, or complete card/bank credentials.