Returns for digital OneWibe services

Effective 1 September 2026. OneWibe, operated by VenusCrafts Pvt. Ltd., supplies digital memberships, streaming content, and MicroLearning access. We do not sell or deliver physical goods through the OneWibe app or website.

Digital products cannot be physically returned

Because access is delivered electronically, there is no physical item to send back, exchange, or return. A membership or digital-content purchase is therefore not eligible for a physical return or exchange.

Incorrect, duplicate, or failed purchases

If you were charged more than once, received the wrong plan, did not receive paid access because of a verified technical failure, or believe a transaction was unauthorized, contact us within 3 days of the transaction. We will review the account and payment records. Eligible monetary claims are handled under our Refund and Cancellation Policy.

Cancellation

You may cancel recurring access through the payment platform used for purchase. Cancellation prevents the next renewal but normally does not reverse access already supplied for the current billing period. Deleting the app or your OneWibe account does not automatically cancel a subscription.

Contact

Email support@onewibe.com with your registered email or phone number, transaction reference, purchase date, amount, and a short description. Do not send an OTP, password, or complete card or bank credentials.